Refund & Return Policy
We want you and your pets to be 100% satisfied with your purchase!
30-Day Guarantee
We offer a 30-day return policy on unused products in their original condition and packaging.
Damaged or Faulty Items If your item arrives damaged or defective, please notify us within 14 days of delivery by emailing info.songa2026@gmail.com with your order number and a photo or short video of the issue. We will arrange a free replacement or issue a full refund immediately.
Refund Process
Approved refunds will be processed back to your original payment method via PayFast within 3–5 business days.